Utility Billing

Overview

The Utility Billing responsibilities includes:

• Providing the citizens of Rockdale with prompt and courteous customer service while maintaining an accurate and efficient water billing system;
• Preparing the monthly utility bills for mailing to customers;
• Answering questions about billing methods and calculations from customers;
• Arranging for utility service to be turned on or off;
• Reconciling daily billing records; and
• Coordination of service needs with the City’s trash services company;

Contact tburgess@rockdalecityhall.com for more information

For more information about utility billing services and regulations, download a copy of the Customer Information Sheet (PDF) .

For automatic bank drafting, download a copy of the Automated Bank Draft form (PDF) and return it to the Utility Billing services at City Hall.

For information about water and wastewater rates, download a copy of the City’s fee schedule (PDF).

Regular Office Hours: Mondays through Fridays, 8:30 a.m.-12:30 p.m. and 1:30 - 4:30 p.m. An after hours drop is located at the drive-through at City Hall, 505 W Cameron Avenue. Please do not make cash payments in the drop box.